It began with the goal of updating the company’s quality system. That simple goal evolved into a comprehensive charter to improve all areas of our business. Each department in the company participated -finding better ways to satisfy our customers. Countless hours and nearly one year later, ABS Quality Evaluations conducted an on-site audit and granted our Certificate of Conformance! Effective June 16, 2009 Custom Label is ISO 9001:2008 Registered.
In light of our recent certification, it’s probably helpful to summarize the benefits of ISO 9001. From our experience one of the key benefits is the integration of all quality initiatives into one system. Many company’s evolve with quality procedures, documents, and forms scattered throughout the business. With ISO 9001, the Quality Management System organizes and maintains these various processes. The heart of the QMS is the Quality Policy and Quality Goals and Objectives. All other procedures are developed to support the company’s quality vision. As each area builds systems and procedures that support the Quality Policy and Quality Goals the improvement is seen in all areas. Key benefits reported by ISO Registered company’s include:
- Less re-work
- Lower defect rates
- Material waste improvement
- Shorter lead-time
All of these benefits lead to one key indicator: Improved Customer Satisfaction. Since Custom Label has received our ISO 9001:2008 certification we’ve had an overwhelming voice of support from our valued customers, many of whom recognize the hard work it took to achieve our certification. We’re looking forward to hosting many of our customers on-site and showing them the many changes we’ve made to our Quality Management System!